Refund Policy

Last Updated: June 1, 2024

At LowlandField, we strive to ensure your complete satisfaction with our products and services. This Refund Policy outlines our procedures and guidelines regarding refunds and cancellations. By purchasing products or services from our website, you agree to the terms of this Refund Policy.

1. Physical Products

Our refund policy for physical products such as art prints, books, and merchandise is as follows:

1.1 Return Eligibility

You may return physical products purchased from our website within 30 days of delivery for a full refund of the purchase price, provided that:

• The product is in its original condition and packaging
• The product is unused and unmarked
• You have proof of purchase (order number or receipt)
• The product is not listed as final sale or non-returnable

1.2 Damaged or Defective Items

If you receive a damaged or defective product, please contact us within 7 days of delivery. We will arrange for a replacement or refund at our discretion. You may be required to provide photographic evidence of the damage or defect.

1.3 Return Process

To initiate a return, please follow these steps:

1. Contact our customer service team at [email protected] with your order number and reason for return
2. Once your return request is approved, you will receive return instructions and a return authorization number
3. Package the item securely in its original packaging
4. Include the return authorization number in your package
5. Ship the item to the address provided in the return instructions

1.4 Return Shipping

Customers are responsible for return shipping costs unless the return is due to our error (such as shipping the wrong item or a defective product). In cases where the return is due to our error, we will provide a prepaid return shipping label.

1.5 Refund Processing

Once we receive and inspect your return, we will process your refund. Refunds will be issued to the original payment method used for the purchase. Please allow 5-10 business days for the refund to appear in your account after we've processed it.

2. Digital Products

Our refund policy for digital products, including digital art downloads, e-books, and online courses, is as follows:

2.1 Digital Downloads

Due to the nature of digital downloads, all sales of downloadable digital products are final and non-refundable once the download link has been accessed or the product has been downloaded.

2.2 Technical Issues

If you experience technical difficulties that prevent you from accessing or using a digital product, please contact our support team at [email protected] within 7 days of purchase. We will work to resolve the issue or provide a refund at our discretion.

2.3 Online Courses

For online courses and educational content:

• If you have not accessed more than 15% of the course content, you may request a refund within 14 days of purchase
• If the course explicitly offers a satisfaction guarantee or trial period, you may request a refund according to the specific terms stated for that course
• Refund requests for courses must be submitted in writing, explaining the reason for dissatisfaction

3. Memberships and Subscriptions

3.1 Cancellation

You may cancel your membership or subscription at any time through your account settings or by contacting our customer service team. Cancellations will take effect at the end of your current billing period.

3.2 Refunds for Subscriptions

As a general policy, we do not provide refunds for subscription fees already paid. However:

• If you cancel within 7 days of initial subscription and have not accessed premium content, you may be eligible for a full refund
• If you've prepaid for multiple months or an annual subscription and wish to cancel, we may provide a prorated refund for the unused portion at our discretion
• Technical issues that prevent access to subscription benefits may warrant a partial or full refund, evaluated on a case-by-case basis

4. Art Commissions and Custom Orders

4.1 Deposits and Payments

For custom art commissions and bespoke artwork:

• Initial deposits (typically 50% of the total commission fee) are non-refundable once work on the commission has begun
• Final payments are due before delivery of the completed artwork
• If we are unable to complete your commission for any reason, you will receive a full refund of any payments made

4.2 Cancellation by Client

4.3 Revision Policy

Our commission process includes up to three rounds of revisions based on the approved sketch. If you are not satisfied with the final artwork despite these revisions, we will work with you to resolve the issue, which may include additional revisions at an extra cost or a partial refund at our discretion.

5. Events and Workshops

5.1 Event Tickets

For art events, exhibitions, and in-person workshops:

• Tickets may be refunded in full if cancelled at least 14 days before the event
• Cancellations between 7-14 days before the event may receive a 50% refund
• Cancellations less than 7 days before the event are not eligible for refunds
• Tickets are transferable to another person at no additional cost

5.2 Event Cancellation by LowlandField

If we cancel an event or workshop, you will be offered either:

• A full refund of your ticket purchase
• A credit for a future event (which may include a bonus credit amount)
• Transfer to a rescheduled date, if applicable

5.3 Virtual Workshops

For online workshops and webinars:

• Cancellations made at least 48 hours before the scheduled start time are eligible for a full refund
• No refunds are available for cancellations less than 48 hours before the workshop
• If you miss a live virtual workshop, you will typically have access to a recording for a limited time

6. Exceptions and Special Circumstances

6.1 Promotional Items and Gifts

Items received as part of a promotion, discount bundle, or as a free gift are not eligible for refund or store credit.

6.2 Force Majeure

In the event of circumstances beyond our control (including but not limited to natural disasters, pandemic restrictions, or severe weather), our standard refund policies may be modified. We will communicate any such changes directly to affected customers.

6.3 Goodwill Exceptions

We may, at our sole discretion, offer refunds or store credit outside of this policy as a gesture of goodwill. Such exceptions are made on a case-by-case basis and do not constitute a waiver of this policy for future transactions.

7. Payment Processing Fees

Please note that payment processing fees (typically 3-4% of the transaction amount) may be deducted from refund amounts in cases where the refund is not due to an error on our part or a defective product.

8. Gift Cards and Store Credit

Gift cards and store credit issued by LowlandField:

• Cannot be redeemed for cash except where required by law
• Do not expire and have no maintenance fees
• May not be returned or refunded once purchased
• Are subject to the terms and conditions specified at the time of issuance

9. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services following any changes indicates your acceptance of the new terms.

10. Contact Us